Terms and conditions of sale

This is the website of Toerisme Oost-Vlaanderen vzw

Address: Woodrow Wilsonplein 2, 9000 Ghent
Enterprise number: BE0407710695

An online order assumes the user's acceptance of the general terms and conditions that are applicable at that moment.

1. Right of Refusal

Toerisme Oost-Vlaanderen vzw retains the right to refuse an order. If a user merely expresses the intention of acquiring a product, this is not sufficient to establish a contract.

2. Identification of the user

An online order is only accepted by Toerisme Oost-Vlaanderen vzw if the user identifies himself sufficiently. Prices listed on the website include VAT and exclude shipping costs. Toerisme Oost-Vlaanderen vzw strives to charge the same prices on the website as are applicable in tourist information offices.

3. Price-fixing of the products

The prices of Toerisme Oost-Vlaanderen vzw items may change at any time. For website orders, the applicable price is always the price at the time the order was placed.

4. Shipping costs

Items are shipped at the user's expense to an address in Belgium or abroad as indicated by the user. The shipping costs owed by the user are stated clearly before the user places the definitive order.

5. Late delivery

If - due to circumstances beyond our control - items cannot be delivered by Toerisme Oost-Vlaanderen vzw within 30 calendar days after the order, Toerisme Oost-Vlaanderen vzw will inform the user via e-mail using the e-mail address provided by the user. In this case, the user can choose to cancel the order.

Toerisme Oost-Vlaanderen vzw will refund the amount paid by the user for this item. This way the sales agreement is automatically annulled as regards these items. Toerisme Oost-Vlaanderen vzw cannot be held responsible for damage caused by a late delivery or a delivery that never occurred.

6. Revocation

The user has the right to cancel the purchase within 14 calendar days starting on the day after the delivery. The user can exercise the right to return the goods, must provide the invoice, to Toerisme Oost-Vlaanderen vzw, Woodrow Wilsonplein 2, 9000 Ghent. Toerisme Oost-Vlaanderen vzw will refund the items within 30 calendar days after receiving the returned goods on condition that the items are still in perfect condition. With regard to items in safety packaging (multimedia items, gift certificates, etc.), returns will only be accepted by Toerisme Oost-Vlaanderen vzw if this packaging is unopened.

Revocation is not applicable on magazines and products that are offered free of charge.

7. Problems or complaints

The user is required to report problems related to his order or delivery within a reasonable period to Toerisme Oost-Vlaanderen vzw. Complaints will only be accepted by Toerisme Oost-Vlaanderen vzw if they are reported within 7 calendar days after the subject of the complaint arose.

Only written complaints (e-mail or registered letter) addressed to the sales department will be accepted by Toerisme Oost-Vlaanderen vzw: webshop@oost-vlaanderen.be or Toerisme Oost-Vlaanderen vzw, sales department, Sint-Niklaasstraat 2, 9000 Ghent. In the event of complaints about orders or deliveries, the liability of Toerisme Oost-Vlaanderen vzw is always limited to the value of the concerned items.

8. Proof

The user and Toerisme Oost-Vlaanderen vzw accept electronic proof in the framework of their agreement. E-mails that originate from the computerised registers of Toerisme Oost-Vlaanderen vzw will be accepted as proof by the parties.